Lioroad LLC values the shopping experience of every customer. We are committed to providing practical automotive accessories, backed by clear and convenient after-sales service. If you are not satisfied with your purchase, or if the item you received has a quality issue, please review the following return and refund policy to understand the application process and how we handle such requests.
- Return Application Period
Customers may contact Lioroad LLC to request a return within 30 business days from the date the item is received.
To ensure your return request is processed promptly, please submit it via our customer service email within the specified return period, including your order number, the product name, the reason for the return, and any other relevant information.
If applicable law mandates a longer return period or provides other, overriding consumer rights, we will comply with those legal requirements.
- Returns for Opened Items
Customers may request a return even if the product has been opened.
For automotive storage solutions, convenience accessories, and other car-related products, customers are permitted to inspect the item’s appearance, specifications, and basic functionality upon receipt, and may contact us to initiate a return within the designated timeframe.
To assist us in verifying the return, we recommend that you retain the original packaging, accessories, instruction manuals, and proof of purchase when returning the item.
Opening a product does not automatically disqualify it from being returned. However, if the item shows signs of use beyond what is reasonably necessary for inspection, clear intentional damage, missing essential components, or other conditions that might affect the return process, we will evaluate the request based on the specific circumstances, our website policies, and applicable law.
This policy does not limit a customer’s right to request a return, refund, or other related claims in cases involving product quality issues, discrepancies between the product and its description, or other grounds provided by law.
- How to Request a Return
Please follow the steps below to initiate a return:
Step 1: Contact Customer Service
Please reach out to Lioroad LLC via our customer service email to state your request for a return.
Step 2: Provide Order Information
Please provide the following details so that we may verify your request:
Order number;
Product name;
Reason for the return;
Photographs of the item or a description of the issue (if necessary).
Step 3: Obtain Return Instructions
Once our customer service team has verified your request, they will inform you whether you are eligible for a return and provide you with the appropriate return address and shipping instructions.
Step 4: Return the Item(s)
Please return the item(s) in accordance with the instructions provided by our customer service team. If applicable, please retain your tracking number and proof of shipment so that you can monitor the status of your return.
Do not ship any items back before confirming the return address, as doing so may lead to unnecessary delivery delays or the loss of your package.
- Return Address
Address: 129 BUNKER HILL ST
APT 1011
CHARLESTOWN, MA 02129-3167
We will provide the specific return address and shipping instructions after verifying your return request. Please do not send items to any address that has not been confirmed by our customer service team.
- Responsibility for Return Shipping Costs
Responsibility for return shipping costs is determined based on the reason for the return and applicable laws.
Product Quality Issues: If it is verified that an item has a quality defect, was damaged during transit, or significantly differs from the order description, we will cover the return shipping costs in accordance with our policies and applicable laws.
Returns Unrelated to Quality: If a customer requests a return due to personal preference, an ordering error, or other reasons unrelated to product quality, the customer is generally responsible for the return shipping costs, unless otherwise stipulated by applicable law or our specific policies.
Incorrect Item Sent: If the item we sent does not match your order, we will arrange for a return or another appropriate solution based on the circumstances and applicable laws, and we will cover any costs for which we are legally responsible.
- Refund Processing Time
Once the returned item has been received and has passed the necessary inspection, we will process your eligible refund request as quickly as possible.
Typically, the refund will be initiated within 3–5 business days after the returned item has been received and approved, and it will be credited back to your original payment method.
Please note that there may be a difference between when a refund is initiated and when the funds actually appear in your account. Banks, card issuers, or third-party payment service providers may require additional processing time. If a refund has not been received after a reasonable amount of time, we recommend that you first contact your card-issuing bank or payment service provider. You may also contact Lioroad LLC to inquire about the status of your refund.
- Exceptions to Standard Return Policy
To the extent permitted by applicable law, we may be unable to approve a return request if the issue with the product arises from improper use, accidental damage, unauthorized modification, or other causes unrelated to the product itself.
We will continue to fulfill our obligations in cases where the acceptance of a return or the issuance of a refund is required by law. Nothing in these terms excludes any mandatory consumer protection rights to which you may be entitled under applicable law.
- Exchanges and Other Solutions
If the product you received has a quality issue, was damaged during transit, or is incorrect, please contact our customer service team to explain the situation.
Depending on product availability, the nature of the issue, and applicable law, we may offer an exchange, a replacement, a repair, a refund, or another appropriate solution. The specific resolution will be determined based on the circumstances of each case.
- Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been processed or shipped, we may be able to assist with the cancellation.
If the order has already been dispatched, you may need to follow the standard return process. All order cancellations and refund arrangements are subject to applicable laws and our relevant policies.
- Contact Us
If you have any questions regarding returns, refunds, exchanges, or order cancellations, please contact Lioroad LLC using the details below:
Company: Lioroad LLC
Address: 129 BUNKER HILL ST
APT 1011
CHARLESTOWN, MA 02129-3167
Email: [email protected]
Phone: +(857) 605-7538
Please include your order number and a description of the issue in your communication so that we can verify and process your request more efficiently.
Thank you for choosing Lioroad LLC. We are committed to providing you with a clear and fair return and refund experience.