Lioroad LLC (“we,” “us,” or “our”) is committed to protecting the personal information and privacy of our customers. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, browse or purchase automotive accessories, or otherwise communicate with us.
By using our website or submitting personal information, you acknowledge that you have read this Privacy Policy. Where applicable law requires your consent for the processing of your personal information, we will obtain such consent in advance.
- Information We Collect
To provide you with automotive accessories and related shopping services, we may collect the following types of information:
1.1 Personal Identification and Contact Information
When you place an order, create an account, or contact us, we may collect information such as your name, email address, phone number, billing address, and shipping address.
1.2 Order and Transaction Information
We may collect details regarding the products you purchase, order numbers, order amounts, order status, shipping information, refund records, and other transaction-related data, in order to process your orders and provide after-sales support.
1.3 Payment-Related Information
During the payment process, our third-party payment service providers may process necessary payment data, such as bank card details, payment tokens, transaction verification information, and payment outcomes. We typically receive only the transaction status and necessary payment confirmation from these providers, rather than storing full bank card details ourselves.
1.4 Device and Website Usage Information
When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, device details, access times, pages viewed, and records of your interactions with the website. This information is used to maintain website functionality, analyze site traffic, and mitigate security risks.
1.5 Customer Communications
When you contact us via email or other provided communication channels, we may retain the contact information you provide, the content of your inquiries, and records of our correspondence, in order to address your requests.
- How We Use Personal Information
We may use the information we collect for the following purposes:
Processing orders, collecting payments, and arranging the delivery of products.
Sending order confirmations, shipping notifications, and other essential transaction-related information.
Responding to customer inquiries and providing after-sales support. Handling returns, refunds, and order disputes.
Maintaining the security, stability, and proper functioning of the website.
Identifying suspicious transactions, preventing fraud, and mitigating payment risks.
Analyzing website usage to improve product information and the shopping experience.
Complying with applicable laws and regulations, and addressing requests made in accordance with the law.
Sending marketing communications to customers, where permitted by law and subject to obtaining any necessary consent.
We will not use personal information for purposes incompatible with the original collection purpose without an appropriate legal basis.
- Payment Services and Third-Party Processing
To process online payments securely and conveniently, we may use third-party payment service providers, such as Stripe.
Stripe is an independent third-party payment service provider and is not a co-branded or affiliated entity of Lioroad LLC. You are not required to create a separate Stripe account to make payments on our website; the specific payment methods and verification requirements will be indicated on the checkout page.
When you make a payment, Stripe may process necessary payment information, transaction data, device information, and risk assessment data—in accordance with its own privacy policy and relevant terms—to facilitate the payment, verify the transaction, and prevent fraud.
We may also share necessary information with the following types of third parties:
Logistics service providers: For shipping products and providing shipment tracking services.
Website hosting and technical service providers: For maintaining the website and addressing technical issues.
Payment and security service providers: For processing transactions, verifying payments, and preventing fraud.
Professional service providers: To assist, as necessary, with website operations, customer support, and related business services.
Government or regulatory authorities: To provide information when required by law or legal process.
We share personal information only to the extent necessary for the relevant business purposes, and we require our service providers to implement appropriate data protection measures in accordance with applicable laws and contractual agreements.
- Cookies and Similar Technologies
Our website may use cookies, pixel tags, and similar technologies to ensure the website functions correctly, remember user preferences, analyze website traffic, and enhance security.
Cookies may include:
Necessary cookies: Used for essential functions such as shopping carts, checkout processes, session management, and website security. Functional Cookies: Used to remember certain user settings and preferences.
Analytics Cookies: Used to understand how visitors interact with the website, helping to improve its performance.
Third-Party Cookies: May be set or read by providers of integrated services, such as those for payments, security, or analytics.
Third-party payment services (e.g., Stripe) may use cookies or similar technologies during the payment or checkout process to support payment security, transaction verification, and risk assessment.
For non-essential cookies that require consent by law, we will only enable them after obtaining your valid consent. You may manage your preferences via the website’s cookie settings tool or your browser settings. Please note that disabling certain cookies may affect features such as your shopping cart, the checkout process, or other website functionalities.
- Storage and Retention of Personal Information
We retain personal information only for as long as is reasonably necessary to fulfill the purposes described in this policy, taking into account factors such as order processing, customer service, tax and accounting requirements, dispute resolution, fraud prevention, and applicable legal obligations.
Order and transaction records may need to be retained for longer periods to comply with applicable legal requirements. Once the retention period expires, we will delete, anonymize, or otherwise appropriately dispose of the information in accordance with applicable law, unless otherwise required or permitted by law.
- Information Security
We implement reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, disclosure, loss, alteration, or misuse.
These measures may include access control, secure connections, system maintenance, and the implementation of necessary security safeguards in collaboration with our service providers.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is entirely secure; therefore, we cannot guarantee that security incidents will never occur.
- Information Disclosure and Cross-Border Transfer
Depending on our operational needs, your personal information may be processed or stored by service providers located in different countries or regions—for example, providers of payment processing, website hosting, or logistics services.
When personal information is transferred across borders, we will—in accordance with applicable law and where necessary—implement appropriate safeguards, such as data transfer agreements, contractual protections, or other lawful transfer mechanisms.
Except as described in this policy, we do not sell your personal information. Regarding rights related to the sale or sharing of personal information, or targeted advertising, as provided for under applicable law, we will process such requests in accordance with the requirements of the relevant laws.
- Your Privacy Rights
Depending on your location and the applicable laws, you may have one or more of the following rights:
To request access to the personal information we hold about you.
To request the correction of inaccurate or incomplete information.
To request the deletion of your personal information, subject to legal requirements.
To request the restriction of, or to object to, certain processing activities concerning your personal information.
To withdraw consent previously provided, without affecting the lawfulness of processing based on consent before its withdrawal.
To request to obtain or transfer certain personal information in the manner prescribed by applicable law.
To opt out of certain marketing communications, targeted advertising, or the sale or sharing of personal information as defined by law.
If you wish to exercise any of these rights, please contact us using the contact information provided at the end of this policy. To protect the security of your information, we may need to verify your identity. We will process your requests in accordance with applicable laws and within the timeframes stipulated therein.
You may also opt out of receiving promotional communications at any time by using the unsubscribe mechanism provided in our marketing emails; however, we may still send you notifications necessary for processing your orders or providing our services.
- Children’s Privacy
Our website and products are primarily intended for adult consumers with the capacity to make purchases. We do not knowingly collect personal information from children (as defined by law) unless we have obtained authorization as required by applicable law or have met other legal conditions.
If you believe that a child has provided us with personal information without appropriate authorization, please notify us using our contact information so that we may assess the situation and take appropriate action.
- Third-Party Websites and Services
Our website may contain links to third-party websites or services. The privacy policies, data processing practices, and security measures of such third-party websites are the responsibility of the respective third parties.
When you visit a third-party website or use a third-party service, we recommend that you review their privacy policy. Except as otherwise required by law, we make no guarantees regarding the privacy practices independently controlled by third parties.
- Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, adjustments to website functionality, or requirements under applicable law.
The updated version will be posted on this page, and the effective date will be revised accordingly. For significant changes that, under applicable law, require separate notification or consent, we will take appropriate measures to address these requirements.
- Contact Us
If you have any questions regarding this Privacy Policy, how we process personal information, or your privacy rights, please feel free to contact us via the following channels:
Email: [email protected]
Phone: +(857) 605-7538
We will carefully review your request and provide a response within the timeframe stipulated by applicable law or within a reasonable period.
Thank you for trusting Lioroad LLC. We remain committed to protecting your personal information and providing you with a reliable and convenient shopping experience for automotive accessories.